How can we help you ?

FAQs

Abonnements

Offrez-vous des abonnements ?

Oui, nous offrons un programme d'abonnement mensuel ou saisonnier qui te permet de recevoir tes culottes sans couture préférées régulièrement, à un tarif avantageux. Tu peux gérer ton abonnement directement depuis ton compte client.

Orders

The product is not in stock. When will it be available again?

Some of our collections are ephemeral and available in limited quantities. Do not hesitate to contact our customer service for any request regarding a particular collection.

Can you let me know when the item is available again?

We invite you to register on our waiting list, available on the product sheet, in order to be informed as soon as the item is available again.

Size guide

Do your sizes meet standard standards?

Yes, our sizes are generally standard.

Regarding thongs, if you are between sizes, we recommend choosing the smaller size, as this product is slightly larger than similar products.

We invite you to consult our size guide to help you make your choice.

Where can I find your size chart?

Our size chart can be found in each product sheet, under the 'Color' tab.

Comment choisir ma taille si j'hésite entre deux options ?

Nous te recommandons toujours d'opter pour la plus petite des deux tailles : nos culottes sans couture s'adaptent au corps et une taille trop grande risque de bouger ou de glisser.

Pour choisir ta taille, réfère-toi à ta taille de pantalon en valeur numérique (colonne DENIM ou US dans notre charte de grandeurs). Si tu te situes entre deux grandeurs, prends la plus petite, ce sera la bonne !

Pour consulter notre charte complète : charte de grandeurs et notre guide pour choisir ta taille.

delivery information

Which country can I be delivered to?

Delivery is available across Canada and internationally.
If the delivery option is not available to you, please contact our customer service.

What shipping services do you offer?

We use the services of a delivery broker, which means that shipping companies may vary depending on the rates offered. Once your order has been shipped, you will receive an email indicating the shipping company and the corresponding tracking number.

What are the delivery rates?

For Quebec and Ontario, shipping is free on orders over $85. Otherwise, a flat shipping fee of $10 applies.

For the rest of Canada, shipping is free on orders over $100. Otherwise, a flat shipping fee of $15 applies.

In the United States, shipping is free on orders over $125. Otherwise, a flat shipping fee of $15 applies.

Internationally, shipping is free on orders over $100. Otherwise, a flat shipping fee of $29.99 is charged.

What are the delivery times ?
  • Canada: 3 to 7 business days
  • United States: 4-8 business days
  • International: 6 to 10 business days
Has my order been expedited ?

When your order is shipped, you will receive an email with the package tracking link, so you can follow its delivery.

I did not receive my order. What should I do ?

Contact our customer service, we will be happy to help you.

Payments

What payment methods are offered?

You can pay by Visa Mastercard and American Express. Payment is charged to your card once you place the order. You can also pay by payment application: via Paypal, Shop Pay, Apple pay and Google pay.

Where can I find my invoice?

For each order placed, you will receive an invoice by email. If you do not receive an email notification, please check your spam folder.

Products

De quelle matière sont faites vos culottes sans couture ?

Nos culottes sans couture sont confectionnées dans un tissu technique composé de 63 % nylon et 37 % élasthanne. Ce mélange offre un maintien doux, une grande élasticité et un confort sans couture porté au quotidien. Le gousset est quant à lui en 100 % coton, pour une zone intime saine et respirante. Pour en savoir plus sur l'importance du gousset en coton pour ta santé intime, consulte notre guide sur l'hygiène féminine et les sous-vêtements

Vos culottes sans couture sont-elles bonnes pour la santé intime ?

Oui ! Le tissu sans couture élimine les frottements, et notre gousset en 100 % coton favorise la respirabilité dans la zone intime. Pour en savoir plus, consulte notre article sur les sous-vêtements et la santé intime.

Où sont conçus vos produits ?

Nos culottes sans couture sont fièrement conçues dans la région de Montréal, au Québec. Le design, le choix des matières et le développement des produits sont réalisés localement, avant d'être fabriqués dans une manufacture certifiée BSCI et GRS à l'étranger.

Are your products ethically made?

Absolutely. We work with a manufacturer that strictly adheres to BSCI (ethical working conditions) and GRS (recycled materials) certification standards.

As for OEKO-TEX®️, although they do not yet officially have the label, their quality control follows equivalent strict internal standards, notably prohibiting substances harmful to the skin and the environment.

Are your products made in Canada?

Our underwear is designed here in Quebec, but manufactured overseas, in a BSCI and OEKO-TEX®️ certified factory. This choice is motivated by a simple reality: it is currently impossible to produce technical and seamless underwear in Canada, because no local infrastructure allows it.

That said, we remain deeply attached to local know-how.

This is why:

  • Our satin scrunchies and underwear travel kit are handmade right here in Quebec, by our precious seamstress in Granby.
  • Our wash bags are manufactured abroad, to the same standards of quality and ethics.

At LICA Wear, every decision is made with care, combining local design, respect for the people who make our products, and a commitment to quality.

How do I care for my seamless panties?

Our panties are heat-bonded: they have no seams, which makes them invisible, but the bonded areas are sensitive to heat and certain products. To keep them looking great longer:

  • Wash them in cold water, delicate cycle, in a laundry bag
  • Avoid the dryer, hot water and the iron
  • Dry them flat or hanging, away from direct sunlight
  • Avoid fabric softener, bleach and harsh detergents
  • Let your creams, oils or self-tanner fully absorb before putting on your LICA
  • Wash them separately from jeans and clothes with zippers or Velcro
  • Rotate between several LICA to space out washes

For all our tips, see our complete seamless underwear care guide.

Quelle est la différence entre vos styles de culottes sans couture ?

Nous offrons quatre styles de culottes sans couture : le tanga, le tanga taille haute, la brésilienne et la culotte bikini. Chaque style se distingue par sa coupe et son niveau de couverture, pour s'adapter à toutes les morphologies et préférences. Pour t'aider à choisir le style qui te convient, consulte notre guide complet sur les styles de culottes.

Puis-je offrir vos produits en cadeau ?

Absolument ! Nous offrons la possibilité d'acheter des cartes-cadeaux directement sur notre site. C'est l'idée parfaite pour offrir du confort à celles que tu aimes.

Returns and exchanges

What is your return policy?

We accept returns up to 30 days after the order is placed. The item must never have been worn or washed and must be in its original condition. Items purchased during a sale period are final sale and cannot be returned.

Full details are on our Returns, Exchanges & Warranty page: https://licawear.ca/en/pages/returns-exchanges-warranty

Can I make an exchange?

Yes, up to 30 days after the order is placed, under the same conditions as a return: item never worn or washed, in its original condition. We ship the new item back to you with no shipping charge. You never pay for shipping twice.

How do I return my package?

Submit your request on the LICA Wear return portal (https://www.emballagepickpack.ca/partnerreturnportals/licawear), follow the instructions sent by email, then drop off your package within 10 days of your request.

Do I have to pay to return my order?

1- Return / exchange with PickPack packaging ♻️

If your order was delivered in PickPack packaging, the return or exchange is FREE.

Simply submit your request through the LICA Wear return portal to receive the instructions.

2- Return / exchange without PickPack packaging

If your order was not delivered in PickPack packaging, you can get a return label for a flat fee of $6.99 directly in the portal.

Submit your request here: LICA Wear return portal.

Can sale items be returned?

No. All items purchased during a sale period (Black Friday, Boxing Day, clearance, promotions) are final sale: no exchanges or refunds. The 6-month warranty against manufacturing defects still applies as usual.

The item I received has a defect. What should I do?

Email us at catherine@licawear.ca with your order number and a clear photo of the defect. We review your request within 48 business hours and send you a replacement at no charge if it is approved.

Are your panties guaranteed?

Yes. Our panties are guaranteed for 6 months from delivery against any manufacturing defect, provided the care instructions provided have been followed: cold-water wash, no dryer, no fabric softener or bleach. Normal wear and snags caused by zippers or Velcro are not covered.

To make a claim or see exactly what's covered: https://licawear.ca/en/pages/returns-exchanges-warranty

How long does a refund take?

The refund is issued to your original payment method within 3 business days of receiving your package, and a confirmation is sent to you by email. Depending on your bank, it may take up to 7 business days to appear on your statement. Shipping fees are non-refundable.

Was my return received?

Yes, you will receive an email from our customer service as soon as your package is received.

Contact us

Didn't find the answer to your questions? Write to us!