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FAQs
delivery information
Which country can I be delivered to?
Delivery is available across Canada and internationally.
If the delivery option is not available to you, please contact our customer service.
What shipping services do you offer?
We use the services of a delivery broker, which means that shipping companies may vary depending on the rates offered. Once your order has been shipped, you will receive an email indicating the shipping company and the corresponding tracking number.
What are the delivery rates?
In Canada and the United States, shipping is free on orders over $75.00. Otherwise, a flat delivery charge of $9.99 applies.
International shipping is free on orders over $150.00. Otherwise, a flat delivery fee of $29.99 is charged.
What are the delivery times ?
- Canada: 3 to 7 business days
- United States: 4-8 business days
- International: 6 to 10 business days
Has my order been expedited ?
When your order is shipped, you will receive an email with the package tracking link, so you can follow its delivery.
I did not receive my order. What should I do ?
Contact our customer service, we will be happy to help you.
Orders
The product is not in stock. When will it be available again?
Some of our collections are ephemeral and available in limited quantities. Do not hesitate to contact our customer service for any request regarding a particular collection.
Can you let me know when the item is available again?
We invite you to register on our waiting list, available on the product sheet, in order to be informed as soon as the item is available again.
Can I cancel or modify my order?
Orders placed on our online store cannot be canceled or modified directly on the platform. Please contact our customer service promptly with any inquiries, and we will be happy to make any necessary changes.
Payments
What payment methods are offered?
You can pay by Visa Mastercard and American Express. Payment is charged to your card once you place the order. You can also pay by payment application: via Paypal, Shop Pay, Apple pay and Google pay.
Where can I find my invoice?
For each order placed, you will receive an invoice by email. If you do not receive an email notification, please check your spam folder.
Returns and exchanges
What is your return policy ?
We accept returns up to 30 days after the order was placed. The product must be in its original packaging and must not have been worn or washed. If the returned item is not in its original condition, we reserve the right to refuse the refund of the order.
Can I make an exchange?
We accept exchanges up to 30 days after the order has been placed. The product must be in its original packaging and must not have been worn or washed. If the returned item is not in its original condition, we reserve the right to refuse the exchange of the item in question.
How do I return my package?
Two options are available to you:
- Return the package at your expense with the carrier of your choice.
- Contact us to obtain a return label which will then be sent to you by email. A shipping fee of $9.99 will be deducted from the refund.
Do I have to pay if I want to return my order?
Shipping costs are not refundable. A fee of $9.99 will be deducted from the refund amount.
The item I received has a defect, what should I do?
Please email our customer service with the following information:
- Your full name
- Your order number
- A photo of the defective item
What are your repayment deadlines?
You will receive an email from our customer service to confirm receipt of your package. The refund will be made immediately to your credit card. Please note that it may take up to 7 business days for the refund to appear on your credit card account.
Was my return received?
You will receive an email from our customer service to confirm receipt of your package.
Size guide
Do your sizes meet standard standards?
Yes, our sizes are generally standard.
Regarding thongs, if you are between sizes, we recommend choosing the smaller size, as this product is slightly larger than similar products.
We invite you to consult our size guide to help you make your choice.
Where can I find your size chart?
Our size chart can be found in each product sheet, under the 'Color' tab.