How can we help you ?

FAQs

Abonnements

Offrez-vous des abonnements ?

Oui, nous offrons un programme d'abonnement mensuel ou saisonnier qui te permet de recevoir tes culottes sans couture préférées régulièrement, à un tarif avantageux. Tu peux gérer ton abonnement directement depuis ton compte client.

Orders

The product is not in stock. When will it be available again?

Some of our collections are ephemeral and available in limited quantities. Do not hesitate to contact our customer service for any request regarding a particular collection.

Can you let me know when the item is available again?

We invite you to register on our waiting list, available on the product sheet, in order to be informed as soon as the item is available again.

Size guide

Do your sizes meet standard standards?

Yes, our sizes are generally standard.

Regarding thongs, if you are between sizes, we recommend choosing the smaller size, as this product is slightly larger than similar products.

We invite you to consult our size guide to help you make your choice.

Where can I find your size chart?

Our size chart can be found in each product sheet, under the 'Color' tab.

Comment choisir ma taille si j'hésite entre deux options ?

Nous te recommandons toujours d'opter pour la plus petite des deux tailles : nos culottes sans couture s'adaptent au corps et une taille trop grande risque de bouger ou de glisser.

Pour choisir ta taille, réfère-toi à ta taille de pantalon en valeur numérique (colonne DENIM ou US dans notre charte de grandeurs). Si tu te situes entre deux grandeurs, prends la plus petite, ce sera la bonne !

Pour consulter notre charte complète : charte de grandeurs et notre guide pour choisir ta taille.

delivery information

Which country can I be delivered to?

Delivery is available across Canada and internationally.
If the delivery option is not available to you, please contact our customer service.

What shipping services do you offer?

We use the services of a delivery broker, which means that shipping companies may vary depending on the rates offered. Once your order has been shipped, you will receive an email indicating the shipping company and the corresponding tracking number.

What are the delivery rates?

In Canada and the United States, shipping is free on orders over $75.00. Otherwise, a flat delivery charge of $9.99 applies.

International shipping is free on orders over $150.00. Otherwise, a flat delivery fee of $29.99 is charged.

What are the delivery times ?
  • Canada: 3 to 7 business days
  • United States: 4-8 business days
  • International: 6 to 10 business days
Has my order been expedited ?

When your order is shipped, you will receive an email with the package tracking link, so you can follow its delivery.

I did not receive my order. What should I do ?

Contact our customer service, we will be happy to help you.

Payments

What payment methods are offered?

You can pay by Visa Mastercard and American Express. Payment is charged to your card once you place the order. You can also pay by payment application: via Paypal, Shop Pay, Apple pay and Google pay.

Where can I find my invoice?

For each order placed, you will receive an invoice by email. If you do not receive an email notification, please check your spam folder.

Products

De quelle matière sont faites vos culottes sans couture ?

AnsweNos culottes sans couture sont confectionnées dans un tissu technique composé de 63 % nylon et 37 % élasthanne. Ce mélange offre un maintien doux, une grande élasticité et un confort sans couture porté au quotidien. Le gousset est quant à lui en 100 % coton, pour une zone intime saine et respirante. Pour en savoir plus sur l'importance du gousset en coton pour ta santé intime, consulte notre guide sur l'hygiène féminine et les sous-vêtements

Vos culottes sans couture sont-elles bonnes pour la santé intime ?

Oui ! Le tissu sans couture élimine les frottements, et notre gousset en 100 % coton favorise la respirabilité dans la zone intime. Pour en savoir plus, consulte notre article sur les sous-vêtements et la santé intime.

Où sont conçus vos produits ?

Nos culottes sans couture sont fièrement conçues dans la région de Montréal, au Québec. Le design, le choix des matières et le développement des produits sont réalisés localement, avant d'être fabriqués dans une manufacture certifiée BSCI et GRS à l'étranger.

Are your products ethically made?

Absolutely. We work with a manufacturer that strictly adheres to BSCI (ethical working conditions) and GRS (recycled materials) certification standards.

As for OEKO-TEX®️, although they do not yet officially have the label, their quality control follows equivalent strict internal standards, notably prohibiting substances harmful to the skin and the environment.

Are your products made in Canada?

Our underwear is designed here in Quebec, but manufactured overseas, in a BSCI and OEKO-TEX®️ certified factory. This choice is motivated by a simple reality: it is currently impossible to produce technical and seamless underwear in Canada, because no local infrastructure allows it.

That said, we remain deeply attached to local know-how.

This is why:

  • Our satin scrunchies and underwear travel kit are handmade right here in Quebec, by our precious seamstress in Granby.
  • Our wash bags are manufactured abroad, to the same standards of quality and ethics.

At LICA Wear, every decision is made with care, combining local design, respect for the people who make our products, and a commitment to quality.

Comment entretenir mes culottes sans couture ?

Pour préserver l'élasticité et la douceur du tissu, nous recommandons de laver vos culottes sans couture à la main ou en machine à froid, dans un sac de lavage. Évitez le sèche-linge. Pour tous nos conseils d'entretien, consulte notre guide complet sur l'entretien des culottes sans couture.

Quelle est la différence entre vos styles de culottes sans couture ?

Nous offrons quatre styles de culottes sans couture : le tanga, le tanga taille haute, la brésilienne et la culotte bikini. Chaque style se distingue par sa coupe et son niveau de couverture, pour s'adapter à toutes les morphologies et préférences. Pour t'aider à choisir le style qui te convient, consulte notre guide complet sur les styles de culottes.

Puis-je offrir vos produits en cadeau ?

Absolument ! Nous offrons la possibilité d'acheter des cartes-cadeaux directement sur notre site. C'est l'idée parfaite pour offrir du confort à celles que tu aimes.

Returns and exchanges

What is your return policy ?

We accept returns up to 30 days after the order was placed. The product must be in its original packaging and must not have been worn or washed. If the returned item is not in its original condition, we reserve the right to refuse the refund of the order.

Can I make an exchange?

We accept exchanges up to 30 days after the order has been placed. The product must be in its original packaging and must not have been worn or washed. If the returned item is not in its original condition, we reserve the right to refuse the exchange of the item in question.

How do I return my package?

Two options are available to you:

  1. Return the package at your expense with the carrier of your choice.
  2. Contact us to obtain a return label which will then be sent to you by email. A shipping fee of $9.99 will be deducted from the refund.
Do I have to pay if I want to return my order?

Shipping costs are not refundable. A fee of $9.99 will be deducted from the refund amount.

The item I received has a defect, what should I do?

Please email our customer service with the following information:

  • Your full name
  • Your order number
  • A photo of the defective item
What are your repayment deadlines?

You will receive an email from our customer service to confirm receipt of your package. The refund will be made immediately to your credit card. Please note that it may take up to 7 business days for the refund to appear on your credit card account.

Was my return received?

You will receive an email from our customer service to confirm receipt of your package.

Contact us

Didn't find the answer to your questions? Write to us!