Shipping policy

Shipping costs

Canada and United States
A delivery charge of $9.99 applies. Shipping is free on all orders of $75.00 or more before taxes.

International (other countries)
A delivery charge of $29.99 applies. Delivery is free for all orders of $100.00 or more before taxes.



Order processing times

Our priority is fast, efficient service. All orders are processed within 48 business hours of receipt. You will receive a tracking number by e-mail once your package leaves our offices.

Please ensure that you fill in your delivery address correctly to facilitate order processing and delivery by our carrier. In the event of an error, delivery charges may be retained.



Delivery times

Delivery takes approximately 1 to 3 working days. However, please note that this time is approximate due to the distance of certain regions.

It is important to note that delivery times may be extended due to overflow at Canada Post due to special conditions such as mega sales (Boxing Day, Black Friday), the holiday season, strikes or a pandemic. Unfortunately, these delays are beyond our control, and we are not responsible for them.

If your package seems to have gone astray, please contact us at catherine@licawear.ca and we will take care of tracking it with you.



REFUND POLICY

In order to be eligible for a refund, please first ensure that the following criteria are fully met:

- The item has never been worn

- The item has never been washed

- The item is in its original condition

- The item has been purchased within the last 30 days



If all criteria are met, please submit your request to the following address: info@licawear.ca and indicate :

- Your name

- Your order number

- Reason for refund request

- Include a photo of the item if it is defective.



You may then return the item within 10 days of the refund request. The refund will be made to the original method of payment within 3 working days of receipt of the item. The refund will include the amount paid for the item in question, as well as the value of any applicable taxes. Delivery charges are non-refundable. A confirmation will be sent by e-mail once the refund has been processed.



Please note that return shipping costs are the responsibility of the consumer. We recommend that you retain your tracking number to ensure that the package reaches our offices.